Join Our Team
Contact: estateadmin@dalemain.com / (+44) 1768 486450 for more information.
Mansion Guide
Part time: 2-6 hours where required (flexible through the season April to October).
Based at: Dalemain Mansion and Historic Garden, Dalemain, Penrith, Cumbria CA11 0HB.
Salary upon application.
Role Start Date: Join the team now and become a Pool Guide where required.
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As a guide you will help our visitors to understand and learn more about Dalemain. This includes showing the collection of furniture, art and everyday items from the past along with stories about Dalemain giving visitors an idea of how Dalemain would have looked and felt in years gone by.
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Conducting 45-minute tours and maintaining a consistent standard of tour delivery. Providing an engaging and entertaining tour for all our visitors of all ages.
Being informative and knowledgeable when answering visitors’ questions.
Providing a brilliant visitor experience; being proactive and approachable with the visitors’ experience in mind.
Monitoring throughout the day to ensure that all visitors view the property at its best and proactively providing low level security during opening hours.
Undertaking training as and when required.
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You will need lots of enthusiasm and initiative (brilliant customer service is our focus) and as a guide you will be representing Dalemain. Although no previous experience in public speaking is required, this role would suit someone who has an outgoing personality and who enjoys talking and interacting with the public. You will need to be able to work as part of a team, as well as able to work alone.
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Between 2 and 6 hours, one day a week or a fortnight (season dependent).
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All guides report to the Tourism Manager. Full training is given for each post. In addition to general training, you will also receive specific tour guide training and have the chance to shadow current tour guides before undertaking your first tour.
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A welcoming and enjoyable community.
A full induction and training programme with on-going support. In addition to general training, you will also receive specific tour guide training and have the chance to shadow current tour guides before undertaking your first tour.
Regular social events through the year including the annual Summer Party and Christmas lunch.